Book a workflow review

Agentic AI consultancy · London

AI agents that
do the work.
You keep the savings.

We build AI agents that take over your highest-volume workflows — claims, invoices, field reports — so each task costs less and finishes faster. We measure your baseline first, so the return shows up in numbers, with your people approving the decisions that matter.

With a senior engineer, not a salesperson. You'll leave knowing whether an agent fits — and how we'd measure it.

  • PhD-led team
  • Led by a former CTO
  • Healthcare-grade GenAI leadership

Services

Three ways we put agents to work.

Every build ships with an evaluation suite, replayable traces, a rollback switch and a runbook — so you can prove it works, see what it did, undo it fast and run it without us.

Agentic workflow automation

Agents that take a high-volume process from intake to done, inside your systems, using tools we design and test like public APIs — with human approval where it counts.

  • Tool design & contracts
  • Multi-agent orchestration
  • Human-in-the-loop
  • MCP & A2A integration

Knowledge agents & RAG

Assistants for customers and staff that answer from your documents and data, cite their sources, and hand off to a person when unsure.

  • Agentic RAG
  • GraphRAG
  • Customer & employee support

Evaluation, governance & data science

Repeat-run test suites, end-to-end tracing, guardrails and data foundations that make every model and agent measurable, replayable and auditable.

  • Evals & tracing
  • AI governance
  • Data science & ML

Our production standard

Eight things every agent we ship has before launch.

Gartner expects over 40% of agentic AI projects to be cancelled by 2027 — over runaway costs, unclear value and weak risk controls, not weak models. These eight are in every build, not sold as extras.

Tools built like public APIs

Most agent failures start with a vague tool. Every tool your agent calls gets a clear name, typed inputs and error messages it can recover from — and is tested on its own first.

You getA tool catalogue with schemas and contract tests.

Staged rollout, with a way back

Agents start in shadow mode on real work while your people make the call, then take a small share of live traffic. Scope widens only while scores hold, and one switch returns you to the previous version or the manual process in minutes.

You getA rollout plan and a tested rollback switch.

Consistency, not one lucky run

One good demo proves little. We run every test case eight times and report how often the agent succeeds on all eight, next to its single-run score — on every change, and on messy and hostile inputs too.

You getAn eval suite with single-run and repeat-run scores.

Cost and latency budgets

Before we build, we set a cost ceiling per task and a response-time target your users can live with. Each step is routed to the model that meets both, so you stay in budget and aren't locked to one provider.

You getPer-task cost and speed limits, tracked live.

Every step traced and replayable

One trace ID follows each run through every prompt, tool call, result and token, so a failure can be replayed, not guessed at. We review traces weekly and turn every real failure into a new test case.

You getReplayable traces and a growing regression suite.

Clear decision boundaries

We agree up front what the agent may do alone. It gets least-privilege access, with read and write kept separate, and anything irreversible — payments, deletions, outbound emails — waits for a person's approval.

You getA permissions map, signed off by your risk owner.

Escalation that carries context

Agents hand off on defined triggers — low confidence, repeated tool failures or policy-sensitive requests — and pass the full case history, so your team picks up where the agent stopped.

You getEscalation rules and a handoff queue in your tools.

An agent only where it earns its place

If a fixed workflow can do the job, we build that instead — it's cheaper, faster and has fewer ways to fail. Autonomy is added only at the steps where fixed paths break.

You getA written fit assessment from the diagnostic.

About Us

We've built AI at scale — and sat in the buyer's chair.

A London consultancy of PhD researchers and engineers. We've shipped AI into production and made the build-versus-buy and budget calls you're facing now — and we bring healthcare-grade rigour to every industry we work in.

  • Team of PhDs from top universities — we measure agents the way researchers run experiments.
  • Led by the ex-CTO of a $100M+ company, who has sat on the buyer's side of the table.
  • AI team led by the GenAI lead at one of the world's largest healthcare companies, where AI has to survive clinical-grade scrutiny.
  • Model-agnostic: we choose what fits your data, risk and budget — and you own the code, prompts and evaluation suites we build.
  • The engineers who scope your agent are the ones who build and run it — so our advice has to survive production.
Book a workflow review

How it works

From first call to production

  1. 01

    Diagnose

    In 2–3 weeks we baseline one workflow's cycle time, cost and error rate — and tell you whether it needs an agent at all.

  2. 02

    Prove

    We build a production slice on your real systems, rerun against a golden set of your cases, with go/no-go criteria agreed on day one.

  3. 03

    Launch

    Shadow mode first, then a small share of live work — with scoped permissions, full tracing and rollback in minutes.

  4. 04

    Run & hand over

    Monthly eval, cost and latency reports, failures turned into tests, and runbooks so your team can own it.

Results our team has delivered with AI

20mil

Hours of human work saved with AI

1.3b+

Revenue generated by AI solutions

$15mil+

Operating costs saved with AI

FAQs

Questions buyers ask us

The questions we hear most from operations, IT, risk and finance teams — answered with how we actually work.

Book a workflow review

Any operation with high-volume, document-heavy, rules-bound work: intake, triage, reconciliation, drafting, scheduling and exception handling. The best first projects usually replace outsourced or manual back-office effort, where savings are easiest to prove. In every case, a person approves the decisions that carry risk.

  • Oil & Gas Field tickets to reconciled invoices, sensor anomalies to work orders, inspections to compliance packs. Engineers approve every safety-relevant step, and agents never touch control systems.
  • Healthcare & Life Sciences Prior-authorisation packs and appeals, clinical documentation drafts and regulatory writing — prepared for clinician or expert sign-off.
  • Financial Services Claims and underwriting triage, payment exceptions and KYC/AML case preparation, with a named person signing off every decision.
  • Retail & E-commerce Orders, returns and refunds resolved end to end; product data made ready for AI shopping assistants; faster supplier onboarding.
  • Manufacturing Downtime triage, root-cause analysis from maintenance and sensor history, and work orders drafted for engineer approval.
  • Legal & Professional Services Multi-step research, contract review and drafting, with every citation checked against its source and a lawyer accountable.
  • Media & Entertainment Metadata enrichment, captioning, localisation and turning one story into many formats. Editors approve before anything publishes.
  • Logistics & Supply Chain Quotes, load tenders, appointment booking and exception chasing across email and phone, escalating to your team when it matters.

We don't build throwaway proofs of concept. Your first project is a production slice: one workflow, one system and one human approval point, built on production infrastructure with security, logging and monitoring from day one.

Before we start, we agree the success thresholds and a go/no-go date. If the numbers aren't there, we tell you — and sometimes the honest answer is that a simpler automation beats an agent.

We test before we trust:

  • Evaluated on your cases, repeatedly Each agent is built against a golden test set drawn from your real work, including messy and hostile inputs. Every case runs several times, and we report how often the agent succeeds on every attempt — not just its best run — before launch and after every change.
  • Grounded answers Responses cite your data. When confidence is low, a tool keeps failing or a request is policy-sensitive, the agent hands the full case to a person.
  • Autonomy earned, not assumed Agents start in shadow mode — they draft, a person decides — then take a small share of live work. We extend their authority only when the evaluation evidence supports it.
  • Traced, stoppable and reversible Every step can be replayed from its trace, any agent can be paused without touching your core systems, and a rollback returns you to the previous version or the manual process in minutes.
  • Failures become tests We review traces weekly and add every real failure to the test suite, so the same bug can't ship twice.

  • Your environment Agents run in your cloud, or in a UK/EU region you approve, using model endpoints configured so your data isn't used to train them.
  • Least privilege Each agent has its own identity and only the access its task needs, with read and write access kept separate. Anything irreversible — payments, deletions, outbound messages — needs a person's approval, and every tool call is traced.
  • Threat-modelled We design against the OWASP Top 10 for Agentic Applications.
  • Paperwork done properly We sign a data processing agreement, support your DPIA, and design to the rules you work under — UK GDPR, HIPAA or your sector's regulator.

Yes — and that's most of the work. We build agents into the tools your teams already use: CRM, ERP, ticketing, document stores, EHRs, email and phone. We use open standards such as MCP and A2A rather than a proprietary platform, and because we're model-agnostic, we choose the model that fits your data, risk and cost — and you can switch later.

Each connection becomes a tool the agent calls, and we design those like public APIs — clear names, typed inputs and errors the agent can recover from — because that's where most agent failures start.

The diagnostic includes a data-readiness check, so integration surprises surface in week one, not month six.

First we measure your current cycle time, cost per transaction and error rate. Before any build, we set the agent's cost ceiling per task, its response-time target and its monthly run budget, so finance sees the numbers up front.

Work is fixed-fee by phase — a short diagnostic, then a production slice — each quoted before we start. After launch, a dashboard tracks savings, run costs and response times against your baseline. You own the code, prompts and evaluation suites.

Ask to see the engineering, not the slides. In a workflow review we'll show you:

  • A working eval harness Real tasks with graded outcomes, and how we report consistency across repeated runs rather than a single accuracy number.
  • A trace of an agent run Every prompt, tool call, argument, result and cost, step by step.
  • The rollback plan The switch we use and how long recovery takes.
  • Who owns it after launch Exactly what the handover includes — code, prompts, eval suites, traces and runbooks — and who you call when something breaks.

The engineers you meet are the ones who will build it.

Contact

Bring us one workflow.

Tell us the process that eats the most hours or outsourced spend. In a workflow review, a senior engineer will tell you whether an agent can fix it, what it would take and how we'd measure success. If it can't, we'll say so plainly.

Our Address

128 City Road,
London, United Kingdom,
EC1V 2NX

Prefer email? Write to contact@synapgen.ai